Please Note :

All PO’s should include Retronix Quote Reference, and links to relevant drawings, work instructions, & datasheets for any rework, recovery services .

In addition PO’s that do not meet the below requirements may be rejected or impact quoted lead-time. 

• Manufacturers’ Part Numbers
• ECCN (Export Control Classification Number) if product is duel use
• MLCN (Military List Classification Number) if the product is for military use
• Must include the alloy required (i.e Lead or Lead Free), the service required (i.e Reballing Service, Rework, Retinning etc.)
• For PCB repairs, please state if the board is functional or non-functional. If non-functional, specify if Retronix can scrap the board on-site or if this has to be returned.

The Terms and Conditions apply to the exclusion of any others  –

Scope of Supply:

1. Retronix scope of supply – our accredited certification is against AS 9100 / ISO 9001 for the “service provision” confirmed as “repair and rework of printed circuit boards and electronic components. Manual and automated alloy conversion of ICs, BGA laser and reflow re-balling. The inhouse testing of electronic components including electrical test, XRF analysis, ionic contamination, solderability, temperature testing and up-screening” (end of accredited certification scope). The term “service provision” in the context of Retronix is “where a service is provided to a customer against a quoted and agreed terms of reference for the work scope in return for money”.

2. Retronix service provision and limitations – our limitations of service, with reference to the service scope, is that we do NOT “design, manufacture, produce, install, service or commission products and place such products onto the market”. Our service responsibility will end at the point of despatch, as confirmed by a “certificate of conformity” issued with your product from our premises (as per the location of our accredited certification certificate address for AS 9100 / ISO 9001 – 1.1. above).

Purpose of this document:

3. To establish the contract arrangement as per 1.1, and confirm the expectations with customer and other parties the service provided with consideration to the scope of supply as per the service quoted as per 1.2, with any limitations as per 1.2.
4. In the interest of maintaining service integrity to the customer, customer terms and conditions with flow-down references are not accepted. The Retronix terms and conditions herein apply to the exclusion of any other terms and conditions. The contract shall be governed by and construed according to the laws of the Country of Scotland.

Trade Compliance Matters:

5. Retronix is compliant at all times with all applicable US, EU, UK and local laws and regulations regarding the export, re-export, or transfer of any Items as well as any other products or associated technology supplied to and/or received from Retronix.

Retronix prioritizes the secure and responsible global trade of our products. To ensure the smooth flow of goods while abiding by international regulations, we request customer collaboration through an End User Statement agreement (https://retronix.com/end-user-statement/ UK/EU customers) or https://retronix.com/usa-end-user-statement/ USA customers).

This statement serves as a mutual commitment: we confirm our adherence to stringent export control regulations, and we kindly ask the same of you. By sharing details about your business, you enable us to accurately assess whether an export license is required for certain transactions. This proactive step not only safeguards our collective business interests but also contributes to maintaining a compliant and secure international trade environment.

Quality assurance matters:

6. Quotation – This quotation is valid from the date shown on this quote and was prepared wholly based the information and data as provided from the customer. Should this information and data be incorrect or amended by the customer, this must be provided in writing by the customer. On receipt, a new quotation will be provided to the customer and will supersede all previous quotations.
7. Assistance – Enquiries concerning the content of the quotation and other referenced documents, or requests for additional copies should be referred to the originator of the quotation.
8. Policy – It is the policy of Retronix to supply services against its scope of operation as per clause 1.1 above. The scope of certification can be verified by requesting a copy of our certification.
9. Compliance – Customers are required to comply in full against the contents of this document. Where a customer decides that it cannot comply or accept any section of this document, the customer must advise Retronix in writing [email] prior to contract acceptance. Retronix will review the customer request and advise of the results in writing, to include immediate withdrawal from and or an agreed variation from the service scope as quoted.
10. Records – Retronix is responsible for the safe and secure retention and maintenance of records pertaining to the contract for 12 years.
11. Verbal variations to contract – Verbal and or texted (mobile media) variations to this contract are un-acceptable and will not be accepted by Retronix.
12. Rights of Access – Retronix shall afforded the customer right of entry to its premises to validate and or verify a customer product conforms in all respects to contract requirements.

Payment, Invoicing & Credit:

13. Carriage costs and any related Tax or duties are not included.
14. Terms are 30 days from date of invoice.
15. Retronix reserves the right to make delivery in instalments, unless otherwise expressly stipulated. All such instalments shall be separately invoiced and paid for according to our credit terms, without regard to subsequent deliveries. Delay in payment of any instalments shall not relieve the buyer of its obligations to accept deliveries. All amounts due to Retronix from the buyer shall bear interest at the rate of one and one half percent per month from and after the due date.
16. If the customer fails to make timely payments to Retronix in accordance with the terms set in this contract then Retronix, in addition to any remedies available to it, may (I) defer further shipments of goods or deliveries of services until such payments are made and satisfactory credit arrangements are re-established or (II) cancel the unshipped balance of any order. If payment is not received by the time stated then Retronix reserve the right to charge interest on the outstanding balance of bank base rate plus 5%. Failure to pay the outstanding debt will result in legal proceedings for recovery of the debt. This latter course of action will involve the customer in additional expense both in the payment of interest upon the debt and in the payment of legal fees.
17. New customers are required to pay the first 3 orders in advance by either cheque or credit card. Customer payment terms will constantly be reviewed. If there is evidence of consistent payment issues then the customer will either be required to pay in advance or their payment terms will be reduced to 14 days at the discretion of Retronix.
18. Retronix reserves the right to revoke any credit extended to the customer because of the customer’s failure to pay for any goods when due or for any other reason deemed good or sufficient by Retronix, and in such event all subsequent shipments shall be paid for prior to delivery. Title to all goods and equipment is retained by Retronix until full payment is made by the customer.

Delivery:

19. Transport costs to include goods in transit will be the financial and legal responsibility the customer.

Service:

20. With regard to insurance, Retronix are liable only for the cost of our service, not for the cost of the products. The customer must ensure the cost of the goods are insured when on the premises of Retronix and when in transit.
21. Retronix shall not be liable for delays in performance caused by circumstances beyond its reasonable control. In the event of delay the time and performance shall be extended for such time as may be reasonably necessary to enable Retronix to perform. Should the customer cause any delay or otherwise interrupt the progress of the work foregone, the buyer is to reimburse Retronix for any additional expense incurred.
22. Retronix makes no warranties with respect to the goods to be delivered. It is understood and agreed that the customer accepts such goods relying solely upon the warranty, if any, provided by the manufacturer. In particular, except as to title, there are no warranties, expressed or implied, or any affirmations of fact or promises by Retronix with reference to the goods or to their merchantability or fitness for any particular purpose, unless agreed in advance with Retronix.
23. Retronix guarantees 100% acceptance of all contract service work as follows; any product found to be defective resulting directly from contract service work performed by Retronix can be returned to Retronix. Retronix will either attempt to correct the defect at no cost, or return the product to the customer and provide a credit note. The value of any credit will not exceed the amount charged to originally perform the contract service work on the specific product, or portion of the product, being returned. We understand that some product and components can have a substantial value. However, Retronix will not be responsible for the value of any product Retronix damages during any contract service work. In no event will Retronix be liable for lost profits, goodwill or any other special or consequential damages. Customers must notify Retronix of any discrepant product within 48 hours of receipt in order to be eligible for a credit.

General:

24. No terms, conditions or warranties other than those stated in this contract, whether oral or written, which in any way purport to modify these terms or conditions whether contained in the customer’s purchase order or shipping release forms or elsewhere, shall be binding on Retronix unless hereafter made in writing and signed by its authorised representative.
25. This contract shall be governed by and construed according to the laws of the Country of Scotland.